Open Positions

Job Title: Operations Manager
Reports To: Vice President of Operations
FLSA Status: Exempt
Department: Education & Events

Position Summary

The Operations Manager is responsible for overseeing the day-to-day administrative operations of the Fort Worth Apartment Association, with a strong emphasis on supporting the Education and Events Department and ensuring the successful delivery of all FWAA education programs, credential courses, and professional development initiatives. The Operations Manager serves as a critical connection between administration, education, membership, events, and marketing—ensuring accuracy, efficiency, member satisfaction, and operational excellence across the association.

Key Responsibilities

Education Program Support & Administration

• • Maintain organized and complete records for all education programs, including registrations, confirmations, cancellations, rosters, handouts, presentations, and instructor/speaker contracts.
  • Support logistics and coordination for all education offerings, including NAAEI credentials, general education classes, Annual Legal Summit, and Annual Education Conference.
  • Support all new and ongoing education initiatives as directed by leadership.
  • Provide administrative and logistical support for assigned Education Committees.

Member Engagement & Marketing

• • Implement education marketing strategies to meet attendance, revenue, and retention goals. (collaborating with the marketing department)
  • Execute promotional activities including email campaigns, phone outreach, digital content, print materials, and social media coordination.
  • Ensure accuracy and timely updates of all education information on the FWAA website.
  • Reach out to members monthly to promote programs.

Operations & Administrative Responsibilities

• • Oversee daily office operations including supplies, vendor coordination, and internal communications.
  • Assist with event preparation, logistics, scheduling, and workflows.
  • Support the Vice President of Operations with time-sensitive projects and initiatives.
  • Supports membership through active database involvement 
  • Responsible for coordination of room rentals within the FWAA Office.

Event & Travel Requirements

• • Travel throughout DFW for FWAA programs and events (day & evening).
  • Potential travel to Texas Apartment Association and National Apartment Association conferences.
  • Participate in event setup, breakdown, and onsite logistics.
  • Ability to lift and transport materials required.

Qualifications

• • Bachelor’s degree in education, communications, marketing, business, or related field, or equivalent experience.
  • Highly organized, detail-oriented, and able to manage multiple projects.
  • Multifamily industry experience a plus.
  • Strong computer skills; knowledge of Microsoft Office, SharePoint, Adobe, CMS platforms, project management tools, and survey/forms applications.
  • Excellent verbal and written communication.
  • Comfortable speaking to groups in virtual and in-person settings.
  • Strong client-service mindset.
  • Ability to adapt in a fast-paced environment.
  • This individual will be self-motivated, hard-working, detail-oriented person with punctual follow-up with association employees and members
  • Be part of a strong team with a focus on meeting and exceeding expectations while maintaining optimum levels of membership.

Work Schedule

• • Onsite at FWAA Office.
  • Monday-Thursday 8:30 to 5pm, Friday 8:30 to 4pm
  • Additional hours required during events.

Primary Focus Areas

• • General Education Programs
  • NAAEI Credential Courses
  • Legal Summit & Education Conference
  • Specialty Seminars & Professional Development
  • Cross-departmental administrative, events, membership, and marketing support.

Email your resume to info@livefw.org